Customer Support

Customer_service_Segron

Customer Support

Through the self-service portal our customers can updated their profile, access at any time to the platform to track the progress, comment and filter all the tickets to follow-up the status.

Let us know how our team can help you with any inquiry in just a few steps:

  • Log in to our Portal
  • Select the type of request
  • Add a short description
  • Send the request

In the self-service portal, our customers can access our KnowledgeBase center. 

Types of Requests

There are different categories where we can support you. Below we describe the types of request included:

tool

Technical Support

Do you have technical question or Need help installing, configuring, troubleshooting? Select this option in our portal to request assistance.

feature improvement

Feature & Improvement

We would love to hear from you where we can do better. Let us know your idea for a new feature.

rayo

Fault report

Let us any issue that you're experiencing with our product.

test case

Test Case development

Trying out new Test Cases and want more information or support for development? Select this option in our portal and we'll be happy to answer your questions.

otherQ

Other questions

Don't see what you're looking for? Please select this option in our portal and we'll help you out.

We're happy to help! Please send us a request here:

Would you like to request access to our portal?

Get in touch with our team!

Please send us a message here.

Get started with Segron ATF

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