SEGRON' s blog
2G / 3G Sunset and the Roaming Challenge
According to data published by the GSMA, 27 operators in 16 European countries will not offer any 2G or 3G-based voice services in their mobile
Why Operators Need Smartphones to Monitor True Customer Experience
Let me tell you an anecdote from more than 18 years ago, back in 2004. It was a time when mobile phones only featured voice,
Revenue Assurance & Active Testing for Telco Networks
Telecommunication service providers generate revenue from services they deliver to their customers. They charge customers either online or offline, depending on the profile and tariff
The Basics of Lawful Interception and 5G Considerations
A communication service provider (CSP) was in search of automated testing solutions. Like most providers, they wanted to verify speed and performance for voice and
Why Telco Companies Should be Thinking about Roaming Testing
In the not-so-distant past, a seasoned traveler would do a bunch of research before going on a trip, saving maps to their phone, printing out
The 5G’s global rollout is going to be full of surprises for everyone involved
In the past few hours, airlines are scrambling as hundreds of flights were cancelled because of concerns about the interference between 5G signals and aircraft.
Why PSTN Testing Matters to Your Customers
Between 2008 and 2014, the number of homes in the United States without a landline telephone rose from 25% to 40%. This is a pretty
What Does Android Fragmentation Mean for Testers?
Though Apple users make up a minority of mobile device users around the world, they’re a fairly predictable bunch when it comes to OS and
Getting Familiar with Test Automation
A few months ago, I decided to embrace a new challenge in my career with an up and coming technology company. I still remember when I
The Top 5 Causes of Network Outages
As mobile voice and data services have become a communication necessity for business and private purposes, network outages will continue to be a serious problem
How Automated Testing Improves the End Customer Experience
Not so long ago, the customer journey used to be quite simple, and most of all, linear: a consolidated progression from
5 Predictions for Testing in the 5G Era
A few months ago, a columnist for The Wall Street Journal travelled across the United States in search of 5G connectivity and documented her findings.
5 Testing Tactics to Help You Troubleshoot Your Network
A few years ago, an Accenture report uncovered a statistic that may be particularly troubling for mobile carriers: 77% of all consumers would retract their loyalty from
Frequently Asked Questions About SEGRON’s Automated Testing Framework
Making the transition from manual to automated tests can be daunting—particularly in the telecom domain, where so much specialized knowledge is required for almost every
How Telco Test Automation Impacts User Experience
If you’re a smartphone manufacturer, you’ve likely encountered this issue: you’ve been working on a significant upgrade to your operating system, and you finally hit
What Impact Will IoT Technology Have on Your Network?
According to one estimate, the IoT (Internet of Things) could generate nearly $2.0 trillion in revenue for mobile operators worldwide ($1.8 trillion, to be exact). That’s
5 Ways to Spend Less Time on Testing
With the advent of new technology like the IoT (Internet of Things) and 5G, the pressure to improve companies’ time-to-market has never been higher. Sure
How Machine Learning Is Changing Test Automation
Everybody wants to be part of the next big thing, whether that’s some shiny new test management strategy or an emerging technology like Artificial Intelligence
Are QoS and QoE the same thing?
Sometimes, as a tester, you might feel like your users are experiencing a completely different system from the one that you’re testing and deploying. You
How Can Hyperautomation Improve Test ROI?
Ever since Gartner named hyperautomation as one of its top technology trends for the coming year, there’s been a flood of discussion about what, exactly, hyperautomation might
How Can End-to-End Testing Add Value for Financial Services?
When it comes to banking and financial services functionality, “almost” doesn’t count. From your end-users’ perspective, they’re either able to complete their desired action—whether that’s
5 Testing Pitfalls That Slow Down Time-to-Market
It’s been a common refrain in the past several years: “Who will win the race to 5G?” Sometimes media outlets and prognosticators are talking about individual
How (and Why) You Should Test on Flagship Devices
According to Apple, in the last quarter of 2019, the recently-released iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max made up nearly 70%
What is the Future of Big Data in Telecom Testing?
Let’s state the obvious for a second: telecommunications networks produce a ton of data, especially when they’re being tested. For years, much of this data
Case Study: Circuit Switched Core Network Automation
Let’s say you’re planning to migrate to a new high-redundancy CS core network—what’s the first challenge that comes to mind? For many of you, it
What Tools Do Telco Testers Need for Automation?
As the average telco network—and thus telco testing—gets more and more complex, the value of automation is becoming increasingly obvious. Whether you’re a device tester
How To : Automated Provisioning Tests
Raise your hand if a subscriber has ever complained to your company because she wasn’t getting the Quality of Service (QoS) she was paying for.
5 Keys to a Successful IoT Testbed
Up to this point, the most common use cases for the IoT have continued to be industrial: tracking pallets as they move through a warehouse,
How to Test Seamless Call Services
It might seem somewhat paradoxical, but the better your LTE coverage gets, the harder it becomes to test something like SRVCC. Verizon, for instance, has
3 Tips for Improved Telecom Lab Testing
For the best possible results, your test lab needs to make use of the absolute latest in cutting edge technology. Because this is the arena
The Telco Operator’s Guide to Test Case Scripting
One of the biggest concerns we hear from telco operators looking to automate their tests is the relative ease or difficulty of test case scripting.
5 Testing Challenges For Your Test Automation Framework
At telco operators around the world, test engineers and operations managers are experiencing a bit of a conundrum. With networks growing in complexity by the
The Top 5 Challenges in Testing Legacy Telephony
Since the introduction of LTE in 2009, most telco operators have had to maintain three networks in parallel—2G, 3G, and LTE—with smooth interworking between the
Why Should Testers Care About Signalling Trace?
At most telco operators, end-to-end tests are the dream. Given that each new network update or service offering potentially requires dozens of testcases verifying conformance,
How To: Regression Testing for MVNO
MVNOs (mobile virtual network operators) sometimes get a bad rap. This isn’t entirely without reason: A recent report found that MVNO download speeds across the
What Does Hyperautomation Mean for Telco Operators?
Every year, Gartner gives a rundown of what it predicts will be the major strategic trends for companies to explore in the coming year, and
Why Robots Will Shape the Future of Telco Testing
As of a few years ago, more than 90% of software testers reported that they were automating between 50 and 100% of their tests. Of
The Importance of Regression Tests for BFSI
Mobile banking is not just a fad. By 2020, the U.S. is expected to have more than 160 million mobile banking users, and in the
5 Ways Telecoms Can Increase Test Velocity
Let’s say you’re migrating all of your subscribers to a highly redundant HSS database. You know it’s going to be a long process, but you
What to Look for in Test Automation Reporting
Let’s say you’re in a management position at prominent European network provider, and you’re trying to assess network quality. Some of your biggest questions are
How OSS/BSS Testing Can Impact Your Bottom Line
Let’s say that after all these years you’re finally ditching your legacy billing system in favor of something new and shiny. For a while now
How To: HSS Migration Validation
Often, when we talk about quality of service (QoS) we tend to focus on things like latency, jitter, and packet loss, i.e. the network conditions
Case Study: PCRF Regression Testing
Way back in the day, if you were on the go and needed to make a phone call, you kept your eyes peeled for the
The Pros and Cons of Keyword Based Testing
Let’s say you have a small system whose functionality you want to test, and you determine that there are five distinct use cases that require
What Is the Future of IoT Testing?
Lots of articles have argued that the first ever internet of things (IoT) device was a soda machine at Carnegie Mellon that was connected to
Are Tests Run on Rooted Devices Reliable?
Sometimes, the OS that comes built into an Apple or Android device can seem like it’s actively preventing you from doing what you want. And,
How To: Mobility Management
In the US right now, Verizon and T-Mobile are battling it out for who can provide the most extensive LTE coverage. And as of OpenSignal’s
5 Key Trends in Telecom Testing for 2020
If you’re a telco test engineer, you know that the world of telecommunications is getting more complex by the day. Your service needs to integrate
How To: 5g Testbed Testing
Back in 2017, the UK launched its 5G Testbeds and Trials Programme, the stated aim of which was to support coordinated research into 5G technology
Legacy Telephony: the Importance of Backward Compatibility
Backward compatibility is a noble goal for any communication system. For telecom networks in particular, it’s an important part of providing seamless coverage across legacy
How To: Enterprise Mobility Testing
One of the most significant ways in which the rise of mobile phones and laptops has changed the business world is encouraging a tremendous increase
How To: Verifying eCall Service
As the Internet of Things (IoT) grows and expands, the number of different elements that will have to consistently connect to any given network is
5 Tactics for Speeding Up Time-to-Market
The pace of technological change has been speeding up at a seemingly unprecedented pace in the 21st century, and in few places is that more
Why Is Beyond End-to-end Testing for IoT Devices Important?
It’s become a fairly well established stereotype that people in many parts of the world can’t or won’t look up from their smartphones. Back in
How To: Revenue Assurance Testing
If there’s one thing your customers are certainly paying attention to, it’s their bills at the end of the month. We’ve all read about customers
How To: Continuous Regression Testing
Let’s talk about people for a second: by and large, they can’t and shouldn’t work 24 hours a day, seven days a week. They rightly
The Insurance Provider’s Guide to Test Automation
If McKinsey has done their due diligence, the global insurance industry is going to look very different by 2030. By their estimates, the continued introduction
Can Robots Speed Up End-to-End Testing?
End-to-end testing: for many telco operators it’s the holy grail of service verification, but it can also be a slow, laborious process that adversely impacts
How Testing Affects User Experience in the Insurance Industry
Today, the insurance industry is in the midst of a digital transformation. Sure, there are gradations from one insurance provider to the next in terms
5 Factors That Impact Telecom Test Quality
It’s no secret that test quality has a direct impact on quality of service, meaning that high quality tests can and do correlate with telco
5 Tips for Successful IoT Device Testing
As recently as a few years ago, the idea of a smart home—in which all of your appliances and other sensors around your home are
What Does End-to-End Testing Mean for Telecoms?
The digitization of telecommunications has led to the adoption of many software testing methodologies, including end-to-end (E2E) testing. Sometimes confused with system testing, E2E testing
Outsourced vs. In-house: Which Testing Method is Better for Telecoms?
At some point in their growth and development, most businesses regardless of industry eventually reach a point where they realize they can’t do it all
3 Examples of End-to-End Telecom Testing in Action
We talk a lot on this blog about end-to-end testing, and we don’t plan to change that fact any time soon. Why? Because end-to-end still
The Top 5 Testing Challenges in Financial Services
Let’s imagine that you’re a trendy new startup. You’ve got a new widget that lots of people are downloading that helps that track their runs,
How Can Telco Operators Speed Up Conformance Testing?
When technology changes and evolves—as it does almost constantly—in the telecom domain, it typically takes standard-setting bodies like 3GPP six months to a year to
The 3 Step Guide to Automating Your Network Tests
The modern cycle of updates for telecom networks continues to speed up, and telco operators need to do the same in order to keep pace
How to Evaluate Telecom Testing Tools
We’ve talked a little bit already at this blog about how automated testing is becoming a virtual necessity for telco operators. As increasing device fragmentation
5 Ways Network Quality Testing Can Impact Your Bottom Line
Network quality has long been a top cause of customer churn for telcos. Yet organizations often continue to struggle with delivering adequate quality because the
Are Your Device Tests Ready for the IoT?
According to a recent GSMA study, the IoT market will be worth $1.1 trillion and include about 25 billion IoT connections by 2025. The majority
How Automation Can Impact Testing ROI in 2019
The most obvious benefits of automation for any industry include increased efficiency and decreased reliance on human employees. But for telcos, automation, and particularly automated
5 Best Practices for Network Automation in 2019
Automation is often treated like a magic bullet, a cure-all for increasing demands on testing personnel who face new network quality concerns, additional devices, and
Can Automated Testing Promote Agility?
Let’s say you’re a telco operator pushing out a change to your billing platform. For many in the business world, the hope for a project
Does Your Test Partner Need to Be a Telco Expert?
End-to-end testing—it’s all the rage right now in any number of industries, and with good reason. As global technologies become more connected and more thoroughly
How Risky Is Outsourced Network Testing in 2019?
Let’s say you’re working through a whole slate of different test scenarios to verify service on a new network that you’re rolling out. One of
5 Tips for Choosing an End-to-End Testing Solution
Okay, you’ve decided to take the plunge. You know that in order to keep pace with all of the new devices, network protocols, and use
3 Key Trends in Telecom Device Testing for 2019
Smart cities. Augmented reality. Net neutrality. The Internet of Things. These are just some of the buzzwords in telecommunications right now. They all indicate a
How 5G Could Change Service Verification in 2019
In 1877, Alexander Graham Bell demonstrated the possibility of making long distance telephone calls by calling the offices of The Boston Globe. As you can
Is It Time for Telco Testing to Go Beyond End-to-End?
For many telco operators, testing can seem like an onerous requirement. It’s often costly and time consuming, and as telecom networks grow more complex and
How to Measure ROI in Your Test Lab
In an ideal world, service verification for voice, data, and mobile broadband usage would probably look a lot different than it does right now. Test
How Service Providers Can Speed up Time to Market
Okay, let’s say you’re one of the major telco operators in your geographic area, and in order to increase your competitiveness you’re hoping to be
Regression Testing for Network Quality
Network demands have grown increasingly complex in recent years. For example, people’s reliance on smartphones for everything from navigation to mobile banking means that networks
5 Tips for Automating Your Network Migration Tests
Let’s say you’re a telco service provider: after careful deliberation, you decide to migrate your network in order to improve bandwidth for your growing customer
5G Is Coming: How Will Your Device Testing Keep Pace?
In June of last year, The 3rd Generation Partnership Project set the official standards for standalone 5G, effectively paving the way for the era of
Can Testing Automation Improve Network Quality?
According to a recent McKinsey study, network quality concerns comprise some of the most important factors impacting a given customer’s choice of mobile carrier. While
6 Reasons Network Testing Is More Complex Than Ever
A few years ago, a tester working on a typical telco project could run through about 10 use cases per day. Now, that number is
What Our 3M Euro Series A Round Means for Our Customers
Today, SEGRON announced that it has raised 3M euros in a series A funding round from Credo and OTB. To any of you who have
Is Manual Device Testing Hurting Customer Experience?
In 2012, an OpenSignal study found that there were about 4,000 different Android device models on the market. Within a couple of years, that number
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