Optimize User Experience

Optimize User
Experience

By providing positive and meaningful experiences throughout the customer journey, companies are more likely to increase customer retention and engage in long-term business relationships.

Taking User Experience to the Next level

As service offerings and the use of remote collaboration platforms (audio and video conferencing, whiteboards, file sharing, etc.) are steadily increasing, companies across industries have a greater incentive to look at user experience metrics, as well as traditional network KPIs to measure quality of service (QoS).

Your customer’s are not directly concerned with network service quality measures, such as jitter, packet loss and other technical parameters. Customer perceptions and loyalty are based on the quality of their experiences, like audio quality and download speeds.
However, measuring quality of experience (QoE) is far from straightforward. It requires a testing platform with the right algorithms and resources. Once they are part of the testing process, QoE metrics can be correlated with traditional KPIs to give a better picture of the overall quality.

Some benefits of the SEGRON ATF as a testing platform for overall quality are

Is call setup time considered QoE?


Yes, and it is easily measured in the SEGRON ATF through automated call handling. We measure the time it takes from pressing the Call button on the first device to the moment the second device is alerted.

In general, good QoS values are not necessarily sufficient for good QoE results. The reason for this is twofold:

Audio Quality and User Experiencee

Measuring audio QoE is much more intricate because of the many factors affecting audio quality. POLQA (Perceptual Objective Listening Quality Analysis) is the global standard for voice quality measurements.

POLQA is built on an algorithm that considers raw test and reference samples and evaluates the bandwidth of the speech path, type of speech coding, noise suppression, frequency compensation, among others.

The result is presented on a five-point opinion scale, known as the Mean Opinion Score Listening Quality Subjective (MOS-LQS), ranging from 1 for poor quality to 5 for excellent quality.

Supporting Infrastructure and User Experience


The SEGRON ATF audio architecture is built on the Audio Matrix, which consists of hardware and software components integrated within the ATF providing the following advantages:

More about User Experience

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TECHNICAL PROJECT MANAGER

You will be a part of the SEGRON Project Team. This will be an amazing opportunity for someone to be part of a team working in next generation cutting edge technologies such as 5G, IOT, DevOps, CI/CD and test automation.

As technical project manager, you will be responsible for understanding the different customer requirements and latest technologies around 5G, VoLTE use cases and you have to setup and align related project activities together with our customers.
You should have a strong knowledge and background in the telco environment paired with project management skills to align projects, track the related KPI’s further having a strong view also on the financial performance.

Soft Skills:
Problem Solving skills:
• Analytical & technical mindset
• Good in abstraction i.e. seeing the “big picture”
• Self-Motivated & Responsible
Team player:
• collaborates with others
• teach new skills to others and write tutorials
Others:
• Good Communication Skills
• Flexible/Entrepreneurial

Hard Skills:
• Several years of experience in Telecom Domain.
• Good expertise on 5G/4G/3G technologies and should be familiar with the network call flows
• IMS/SDM/EPC domain knowledge
• Wireshark packet analysis
• Experience in Protocol testing including HTTP2, SIP, MAP, Diameter.
• Sound understanding of Telco Cloud technologies such as VNFI, Open Stack.
• Sound knowledge in Linux/CentOS, TCP/IP stack
• DevOps knowledge.

Nice to have skills:
• Understanding of 5G network elements and interfaces is plus.
• Robot Framework / Python

Specific additional information:
• You have a Telecommunications/Electronics/SW/Computer master’s degree or equivalent through experience
• PM Certification or equivalent through experience
• Very high English proficient

Others:
• Full time job
• Variety of financial and non-financial benefits
• Offered salary: from 2500 EUR (depends on experience)

DEVELOPER TEST AUTOMATION

You will be a part of the SEGRON Test Automation Development Team. This will be an amazing opportunity for someone to be part of a team working in next generation cutting edge technologies such as 5G, IOT, DevOps, CI/CD and test automation using Python, Robot.

As test automation developer, you will be responsible for understanding the different customer requirements and latest technologies around 5G, VoLTE use cases, building automation tools, framework, creating reusable python libraries for test automation.
You should have a strong knowledge and hands-on experience in test automation framework (Robot) and Python scripting language. Further you must continuously renew the automation & review guidelines set within the team. Ensure developed reusable keywords & test scripts meet the automation guideline.

Soft Skills:
Problem Solving skills:
• Analytical & technical mindset
• Good in abstraction i.e. seeing the “big picture”
• Self-Motivated & Responsible 


Team player:
• collaborates with others
• teach new skills to others and write tutorials


Others:
• Good Communication Skills
• Flexible/Entrepreneurial

Hard Skills:
• Experience in developing reusable test automation scripts using Python and Robot Framework
• Several years of experience in Telecom Domain
• Good expertise on 5G/4G/3G technologies and should be familiar with the network call flows
• Test Case development
• Mobile development
• Design Patterns
• Web development/testing
• IMS/SDM/EPC domain knowledge
• Hand-on experience in Docker containers and Kubernetes.
• Sound understanding of Telco Cloud technologies such as VNFI, Open Stack
• Sound knowledge in Linux/CentOS, TCP/IP stack
• DevOps knowledge

Nice to have skills:
• Understanding of 5G network elements and interfaces is plus
• Wireshark packet analysis
• Experience in Protocol testing including HTTP2, SIP, MAP, Diameter

Specific additional information:
• You have a Telecommunications/Electronics/SW/Computer master’s degree or equivalent through experience
• Very high English proficient

Others:
• Full time job
• Variety of financial and non-financial benefits
• Offered salary: from 2000 EUR (depends on experience)