Empowering Telcos with Data-Driven Decisions and Increased Profitability!

In an industry as dynamic and competitive as telecommunications, understanding and enhancing the customer experience is essential.

It’s no longer enough to react to issues after they arise; telecom providers need real-time insights to anticipate, analyze, and address potential service concerns before they impact users.

This proactive approach not only improves service quality but also creates opportunities for more effective decision-making and increased profitability.

Our automated active testing & monitoring solution is designed specifically for these challenges.

By providing continuous, actionable insights into network performance, customer experience (CX), and service quality, we empower telcos to deliver better service and drive growth.

Improved Decision-Making Through Real-Time Insights

One of the greatest advantages of our solution is the ability to make data-driven decisions quickly.

With continuous, real-time data on network performance and CX metrics, telecom providers have immediate access to the information they need to make timely adjustments and optimize service delivery.

Imagine having the ability to see network performance fluctuations as they happen, or to analyze customer experience issues in real time.

This level of transparency allows telcos to:

  • Proactively resolve issues before they affect users.
  • Identify and respond to patterns in network behavior that impact customer satisfaction.
  • Make informed decisions on resource allocation based on real-time performance data.

This approach shifts telcos from a reactive stance to a proactive one, turning data into a powerful tool for customer satisfaction and operational efficiency.

SEGRON’s Automated Testing Framework user interface displayed on three monitors showcasing real-time dashboards, test configurations, and active monitoring
SEGRON's Automated Testing Framework (ATF) offers a comprehensive user interface providing detailed insights and real-time monitoring

Increased Profitability by Targeting Areas of Greatest Impact

Profitability in telecom isn’t just about increasing revenues; it’s also about optimizing costs.

Our solution highlights areas where resources can be allocated most effectively by identifying trends, patterns, and key areas for improvement.

By leveraging advanced analytics, telcos can prioritize actions that yield the highest impact on quality and customer satisfaction.

Keyways that our solution enhances profitability include:

  • Cost savings through reduced downtime and faster issue resolution.
  • Resource optimization by focusing efforts on high-impact areas, backed by real-time insights.
  • Opportunities for service differentiation, allowing telcos to offer premium experiences based on reliable QoE data.

This focus on data-driven profitability means telcos can achieve better outcomes without overextending their budgets, maximizing value with every decision.

The Power of Real Device Testing

Unlike other solutions, our testing & monitoring platform is unique in that it uses real, out-of-the-box smartphones for active monitoring and testing.

This ensures that data truly reflects the experience of end-users, as it captures real-world interactions across a range of devices and operating conditions.

By testing on the same devices that customers use, telcos gain a level of accuracy and relevance that virtual or simulated testing simply can’t match.

Conclusion

In today’s market, the ability to understand and enhance Quality of Experience (QoE) is a competitive advantage for telcos.

Our automated active testing and monitoring solution combines real-time insights with real device testing to give providers a clear, accurate view of their performance from the customer’s perspective.

If you’re ready to move beyond traditional metrics and make decisions that enhance both customer satisfaction and profitability, it’s time to consider how real-time, actionable data can transform your approach.

Ready to take your QoE strategy to the next level? Contact us today to learn more about our real-device testing and active monitoring solution for telecom providers.

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Senior SaaS System Administrator

Technical Skills :
  • Oversee the sysadmin related tasks in our SaaS infrastructure (partially cloud based, partially bare metal)
  • Daily operation and maintenance of the system
  • Analysing and resolving incidents
  • Follow and help improving the incident and change management procedures
  • Design procedures for system troubleshooting and maintenance
  • Incorporating base OS updates and security patches
  • Ensure that systems are safe and secure against cybersecurity threats by raising change requests where potential threat is possible
  • Performing SW updates for the Segron SaaS SW stack (distributed architecture with clusters)
  • Configuring solutions like reverse proxy, firewalls, etc.
  • Building tools to automate procedures & reduce occurrences of errors and improve customer experience
  • Tutoring & coaching newcomers & less senior experts in the team
  • Interworking with the architects and IT admins of Segron to have the SaaS procedures inline with the Segron processes
Non-technical skills:
  • We are looking for a self-motivated, self-improving individual with a highly independent mindset and open and straightforward technical communication to help us to improve and maintain our cloud infrastructure of our powerful end-to-end testing solution ATF (Automated Testing Framework)
  • 3+ years hands-on experience with operation and monitoring of cloud / linux systems
  • 3+ years of hands-on experience with network devops elements: configuring routers, switches, networks
  • Hands-on experience with running live systems with infrastructure as a code mode of operation
  • Specific knowledge which brings direct advantage: Docker, Docker Compose, Grafana, Prometheus, Ansible, Debian Linux OS administration, Security
  • Experience in building and maintaining distributed systems (incl. redundancy, resiliency, load-balancing) is welcome
  • Excellent knowledge of English
Location :
  • Place of work: Bratislava (partially home office possible)
  • Rate: from 30 EUR/hour (possible higher rate, depends on experience)
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CI/CD Senior Developer

Technical Skills :
  • A senior role with a proven expertise in software development, cloud computing, DevOps, and CI/CD
  • Experience in planning, designing, and overseeing the CI/CD strategy and architecture on the level of organization
  • Ability to tailor testing strategies which define and follow the best practices, standards, and policies for the software delivery process
  • Hands-on experience in creating and managing CI/CD pipelines and workflows (PaaC)
  • Ability to evaluate and recommend the best tools, technologies, and methodologies for the CI/CD implementation
  • Prior hands-on experience working with different CI/CD toolsets (Jenkins, Bitbucket, GitLab, artifactory, Ansible ..)
  • Proficient with DevOps tools API automation capabilities
  • Proficient with Atlassian Tools (BitBucket, Jira, Confluence) and agile SW development methodologies
  • Familiar with cloud patterns and best practices
  • Familiar with web performance best practices
  • Comfortable working in cloud DevOps ecosystem
  • Comfortable working with Linux platforms
  • Initial working experience in SW development is an advantage.
Non-technical skills:
  • Effective communication with technical as well and business stakeholders
  • Self-motivating, self-improving mindset
  • Ownership of relevant industry certificates is a plus
Location :
  • Location: Bratislava, Slovakia (with hybrid flexibility)
  • Rate: from 30 EUR/hour (possible higher rate, depends on experience)
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Test Automation Engineer

Job description, responsibilities:

Hardware Testing: Conduct verification and testing of hardware during the HW/SW products
assembly process.
Technical Support: Provide technical assistance during testing activities and troubleshoot any
hardware issues that arise. Support to internal teams and customers by managing priorities and
meeting deadlines.
Equipment Maintenance: Configure and maintain SEGRON laboratory and customer equipment.
Logistics Support: Handle hardware ordering and logistics.
Troubleshooting: Analyze and resolve SEGRON product issues through effective problem-solving.
Ability to troubleshoot and resolve issues that arise during the integration process.
Collaboration: Work with the SEGRON Development Team on product or software issues and assist
the Project Team with planned activities.
Root Cause Analysis: Investigate production errors to identify underlying causes.
Software Deployment: Implement software updates and fixes.
Team Collaboration: Ability to work collaboratively in a team environment, especially in serving global
customers.

Requirements/ Skills:

Networking knowledge: Understanding TCP/IP networks and LAN/WAN configurations. Routing and
switching and related protocols strongly desired.
Hardware Proficiency: Understanding of hardware components, including servers, routers, and
peripherals, to ensure proper assembly and integration. Experience in data centers is a plus.
Travel Abilities: Willing to travel for customer on-site support for hardware installations, migrations,
upgrades, troubleshooting, etc. (few times a year, 3-5 days)
Hand Tools: Proficiency in using hand tools like screwdrivers, pliers, crimpers, and punches for
assembling and disassembling components.
Operating Systems: Knowledge of Linux and Windows. VM experience (Hyper-V, VMWare, Oracle
Virtual Box, Proxmox etc.)
Tools Proficiency: Basic understanding of Ansible.
Telecommunications Experience: Previous experience in the telecom sector is a plus.
Education: Degree in Computer Science/Engineering or equivalent work experience.
Experience: At least 2 years of relevant work experience preferred. A strong desire to continuously
improve skills and knowledge in hardware and software integration, with an openness to feedback and
new ideas. Key is openminded person willing to learn fast in great team.
Communication Skills: Effective oral and written Eng

Others:

• Full time job (employment)
• Onsite work during onboarding period, then it can be 3 days onsite, 2 days home office
Offered salary: from 2000 Euro (depends on seniority and skills level)
Variety of financial benefits
Place of work: Bratislava

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Senior Python Developer

Technical Skills :

  • A solid, experienced SW developer with at least 10 years of experience in active SW development in different programming paradigms
  • Minimum 5 years of professional Python development experience
  • Master or college degree from Computer Science, Mathematics or STEM domain
  • Well educated in design and programming patterns that increase software’s efficiency and readability.
  • Very good analytical and problem solving skills.
  • At least three skills out of the following 4 skills are requested:
    • Microservices based architectures (Docker containers)
    • Linux
    • Ansible
    • Robot  Framework
  • Comfortable with sysadmin and DevOps skills (Ansible, YML files, Network Programming, IP protocols, designing and developing proxy servers for different protocols – example: streaming, integrating and compiling third party libraries on Linux (Debian))
  • Proficient with Atlassian Tools (BitBucket, Jira, Confluence) thorough understanding of Git and version control best practices
  • Familiar with cloud patterns and best practices
  • Familiar with web performance best practices

Non-technical skills:

  • Ability to work under pressure
  • Ability to abstract and explain your work
  • Strong understanding of Agile development process and experience working in an agile team
  • Strong communication skills with both technical and non-technical stakeholders
Location :
  • Bratislava, Slovakia (with hybrid flexibility)
  • Rate: from 35 EUR/hour (possible higher rate, but depends on experience)
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