Category: Operations & Live Networks

Let me tell you an anecdote from more than 18 years ago, back in 2004. It was a time when mobile phones only featured voice, SMS, and some very basic data services – does WAP still ring a bell to some of you? Back then, I was managing the interoperability test programs at a large network infrastructure supplier. One day,

A communication service provider (CSP) was in search of automated testing solutions. Like most providers, they wanted to verify speed and performance for voice and data on 2G, 3G, LTE, and 5G. They were also interested to learn about how automated testing could validate compliance with lawful interception (LI) requirements. They had recently received an LI warrant from a law

As  mobile voice and data services have become a communication necessity for business and private purposes,  network outages will continue to be a serious problem for telco operators. A Heavy Reading report from a few years ago suggested that network outages in the telco domain seemed to be getting both longer and more frequent, with a rise in the volume

Not so long ago, the customer journey used to be quite simple, and most of all, linear: a consolidated progression from

A few years ago, an Accenture report uncovered a statistic that may be particularly troubling for mobile carriers: 77% of all consumers would retract their loyalty from a particular business more easily than they would have just three years prior. Though this study wasn’t focused on telecommunications in particular, we’re willing to bet that this insight rings true for any number of